General Terms and Conditions of Sale ( GTC)
Updated to 26/02/2019
Article 1 : Object
The purpose of these "General Terms and Conditions of Sale" (hereinafter referred to as the "GTC") is to provide a legal framework for the terms of sale, payment and delivery of the products offered by Dive In Progress to the " Buyer ".
The Buyer is the person placing an order on the diveinprogress.com site after authentication on the said site.
The GTC must be accepted by any Buyer before validating an order. They constitute the contract between the company and the Buyer. The fact that the Buyer ticks the box for acceptance of the General Terms and Conditions before validating his order and the validation of the said order entails the irrevocable acceptance of the General Terms and Conditions by the User.
Dive In Progress reserves the right to unilaterally modify the content of these General Terms and Conditions of Use at any time.
Article 2 : Payment
By Credit Card: Payment by credit card, Visa, Mastercard (the site does not accept American Express cards) directly through the secure payment page of Banque Populaire.
The payment is debited at the time of order.
By Paypal: PayPal allows you to pay online without communicating your financial information to the recipient of your payments during the transaction.
Orders paid by PayPal are debited at the time of placing the order.
By Bank Transfer: Payment of the order by bank transfer to the account of Dive In Progress (information at the time of placing the order). Transfer fees to be paid by the buyer. Delivery times may be longer because we are waiting for the receipt of the transfer to ship the order.
By Check: Payment of the order by check (information at the time of placing the order). Costs to be borne by the buyer. Delivery times may be longer because we wait for the check to be received and cashed before shipping the order.
By CHOOZEO Free Credit: Free credit at no charge, refundable in 3 or 4 times offered by NATIXIS FINANCEMENT. The amount of the free credit is between €150 including tax and €3,000 including tax.
More details on payment solutions on the dedicated page.
Article 3 : Delivery
Deliveries are made by Colissimo with tracking in France and in European countries (48h to 72h in France on average and 2 to 15 days in European countries).
The shipping costs are 12 € including VAT for any order under 150 € including VAT and free of charge beyond that.
Packages may be sent under a name other than the company's name in order to limit the risk of theft.
The address used for shipping is the one indicated when ordering. Any order returned by the carrier to Dive In Progress for incorrect address may be returned in exchange for the payment of the new shipping costs. In the case of an order with free shipping, a flat rate of 15 € including VAT will be charged.
It is the Buyer's responsibility to check the condition of the package at the time of receipt. If a package is returned to us for poor condition but nothing is damaged, a contribution to the cost of return will be required.
Article 4 : Prices
Dive In Progress (diveinprogress.com) reserves the right to modify its prices at any time. The price applied will be that indicated at the time of the order unless there is a manifest error.
All products remain the property of Dive In Progress until full payment of the orderby the Buyer. Nevertheless, the responsibility for the goods is transferred to the Buyer as soon as the ordered goods are shipped to the latter.
In order to fight against fraud, Dive In Progress may contact the persons mentioned on the invoice (billing and delivery address) in order to verify the consistency of the information. Dive In Progress may then request any documents it deems necessary to ensure the accuracy of the information and to unblock the order. Without the supply of the documents requested by email, the order will remain blocked.
Article 5 : Products
Photographs of product presentation are not contractual. Nevertheless, it is ensured that these are as close as possible to reality. It is important to take into account all the information on the product page before making the purchase.
Article 6 : Stocks
Some items are not in stock like custom-made combinations or may be temporarily or permanently out of stock. In one of these cases, the Buyer is notified by email or telephone of the unavailability of the product and the delay in making it available.
In the event that the product is permanently out of stock, you will be offered a replacement by an equivalent product or a credit note or a refund at the Buyer's convenience.
Article 7 : Return and refund
French law grants the Buyer a withdrawal period of 14 days from the date on which the goods are made available for purchases on the Internet or by telephone (more information HERE in french).
In the case of the application of his right of withdrawal, the Buyer must return the goods by tracking parcel and at his expense to the following address:
Dive In Progress
The Buyer's account will be credited upon receipt of the goods by Dive In Progress with the amount including taxes of the returned goods excluding initial shipping costs which will remain at his charge.
Any request for return beyond the legal withdrawal period will be subject to a case-by-case procedure.
In the event of an error (product that does not fit, product error, wrong size...) on an order, the Buyer will contact by email or phone Dive In Progress by providing his order number to be informed about the procedure.